If your question is not answered below, please send us an email or telephone our office on 08701 624964 where we will be only too happy to advise.
At buzzingfun.co.uk we don't believe in hiding behind a cyber window and so all of our fixed world contact details are available should you need to get in touch.
We are a small UK company committed to building our business by offering great customer service, good value for money, discreet packaging and fast turnaround. Please Email us if you think there is anything we can improve.
Our packages are sent out in plain packaging with no mention of the contents or adult fun toys. If you have special requirements then please telephone us or email us and we will take care of it, usually at no extra charge. For example if you would like the parcel to be sent so as to arrive on a specific day, we will try our best, but we cannot be held responsible for the Royal Mail. We can also double package a delivery one box/bag inside another or make any arrangements you require.
Our trading company is discreetly named Pilkington Warner Ltd, this is what will appear on your credit card bill.
At buzzingfun.co.uk we believe in plain English.
buzzingfun will never pass any of your personal details onto any other company. We do not even use your contact details ourselves for any purpose other than dealing with your order.
The only personal items of information we will hold are your email address and name.
For audit purposes we will retain copies of credit card transactions
No credit card or personal information will be retained on our computer databases once a transaction has been processed (except email address and name)
If you have any queries please send us an email or telephone our office on 08701 624964
We use the same state of the art 128 bit SSL encryption as all other reputable on line stores such as Amazon.com (one of our affiliate partners). Furthermore we do not retain your credit card information on any computer system once your order has been processed. To provide this level of security we have to obtain a digital certificate from a company trusted by Microsoft and Netscape in their browsers. The certification company we chose is Thawte, a Verisign company. To obtain such a certificate requires going through some fairly rigorous security checks to prove that we are who we claim to be. When you are connected over a secure link you will see a small padlock in the status bar of your browser, get into the habit of checking it is there before entering any personal information or credit cards on-line.
If you are still unsure, simply place your order and phone your credit card through to us.
buzzingfun will not store any permanent cookie information on your local computer.
A cookie is a small file held on your local computer specific for a domain or url. It can contain personal information that a web site might use, so for example next time you arrive at a site it remembers your name, preferences or even your credit card. We do not use this facility.
Some companies use cookies to help remember who you were for your next visit. Amazon.com do this for their one-click re-ordering system, but because we do not retain your personal information once an order is processed there is no point. We believe that you have greater peace of mind knowing that our systems provide greatest security. For this, the small price to pay is re-entering a few fields for each order. If you disagree, let us know and we will change our systems.
Please check our Returns policy
All prices shown are inclusive of VAT at a rate of 17.5%. Except Books and other exempt items.
Unlike most companies we only charge a nominal postage and packing, so you do not get penalised for a big order.
If you have any queries please send us an email or telephone our office on 08701 624964
If you have any reason for complaint, please Email or telephone us. We will investigate your complaint and make an offer to resolve it within 48 hours, but usually much sooner.
To cancel an order please email or telephone us. It is helpful if you have the order reference. Any order may be cancelled before receipt or within 7 working days after the day of receipt for a full refund. Refunds will be made as soon as the goods are returned or within 30 days whichever happens sooner. Goods should be returned to us at the customers expense. Goods Unreturned within 30 days may be collected by us at the customers expense and deducted from the refund. We reserve the right to charge a 5 or 5% (whichever is the greater) administration fee for cancelled orders.
These terms and conditions do not affect your statutory rights as a consumer.